AI Customer Support Knowledge Agent
Link to open source: https://github.com/manishgupta-ind/swytchcode-support-agent
Link to Live Project: https://swytchcode-support-agent.streamlit.app/
🚀 What it's about
The AI Customer Support Knowledge Agent is an autonomous, end-to-end customer support ticket resolution pipeline built with Gemini Flash and orchestrated using Swytchcode APIs (Track 1).
When a support ticket is received, the agent automatically:
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Analyzes & Categorizes customer intent, urgency, and technical severity.
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Searches Internal Docs using Swytchcode's Notion bundle to retrieve relevant solution articles.
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Escalates Technical Bugs automatically by creating engineering issues via Swytchcode's Jira bundle whenever critical system errors (like
ERR_PAYMENT_500) are detected. -
Dispatches Resolutions by drafting context-aware replies and sending customer emails via Swytchcode's Resend bundle.
All execution steps, tool call parameters, and AI reasoning chains are visualized live inside an interactive Streamlit dashboard.
💡 Why I built it
Modern support engineering teams spend countless hours manually triaging tickets, searching fragmented documentation, copy-pasting bug details into Jira, and drafting routine email replies.
I built this agent to prove how Swytchcode's unified API orchestration layer combined with Gemini reasoning can eliminate cross-platform context switching, reducing ticket triage and resolution time from hours to seconds.
🌟 How it's useful for others
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For Support Operations: Automates up to 80% of routine inquiries and standard billing/technical support flows with empathetic, high-accuracy responses.
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For Engineering Teams: Ensures critical production bugs are escalated immediately to Jira with structured diagnostic details attached.
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For Developers & Architects: Serves as a modular, production-ready reference architecture for building multi-tool agentic workflows with clean fallback handling and audit logging.
🧰 Tech Stack & Integrations
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LLM Engine: Google Gemini Flash
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API Orchestration Layer: Swytchcode CLI & SDK (Track 1)
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Tool Integrations: Notion, Jira Cloud, Resend
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Frontend UI: Streamlit
🔗 Project Links
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📂 GitHub Repository:
[https://github.com/manishgupta-ind/swytchcode-support-agent](https://github.com/manishgupta-ind/swytchcode-support-agent) -
🌐 Live Streamlit App:
[https://swytchcode-support-agent.streamlit.app](https://swytchcode-support-agent.streamlit.app)
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