Awaaz-e-Awadh

Awaaz-e-Awadh is an agentic AI-powered grievance resolution platform designed to modernize and automate the UP Jansunwai complaint system. The platform enables citizens to file complaints through voice notes, text, or images in Hindi and Awadhi via WhatsApp, making the system accessible even for semi-literate users.

The system uses multiple AI agents to automatically:

• classify complaints,
• identify the correct department,
• assign priorities,
• monitor SLA deadlines,
• send autonomous follow-ups,
• escalate unresolved issues,
• and provide real-time status updates to citizens.

The platform also includes intelligent features such as:

• duplicate complaint clustering,
• predictive complaint hotspot mapping,
• image-based evidence verification,
• citizen satisfaction tracking,
• and anomaly detection for suspicious resolution patterns.

Key Features

• Voice-first grievance filing through audio, text, and image submissions
• Support for Hindi, Awadhi, and multiple regional languages
• AI-powered speech-to-text transcription using Gemini
• Automatic complaint categorization and priority assessment
• Intelligent routing to the appropriate government department and officer
• Emergency complaint detection and priority escalation
• Semantic duplicate complaint detection to reduce redundant submissions
• Community upvoting system for existing grievances
• Automated SLA tracking and deadline monitoring
• Smart escalation workflows for unresolved complaints
• Real-time complaint status tracking for citizens
• Multilingual WhatsApp and SMS notifications
• AI-powered image analysis for damage assessment and evidence verification
• OCR-based extraction of information from uploaded documents and images
• Ground-truth verification by comparing before-and-after resolution images
• Fraud and spam complaint detection using behavioral analysis
• Citizen-friendly updates translated into local languages and dialects
• Interactive AI-powered IVR complaint filing system
• Government administration dashboard for complaint management
• Officer performance analytics and accountability tracking
• Geospatial heatmaps for complaint hotspot visualization
• Predictive analytics for identifying recurring civic issues
• Route optimization for field officers and inspection teams
• Secure digital evidence storage for photos, audio, and documents
• Complaint history and audit trail management
• Role-based access control for citizens, officers, supervisors, and authorities
• Real-time complaint filtering, search, and reporting
• Scalable multi-agent architecture for autonomous grievance resolution
• REST API ecosystem for complaint management and integrations
• PostgreSQL-compatible database architecture through SQLAlchemy
• End-to-end workflow automation from complaint submission to resolution verification

By combining conversational AI, computer vision, multilingual NLP, and autonomous workflow orchestration, Jansunwai AI transforms grievance management from a slow manual process into a proactive, transparent, and citizen-friendly governance system.