Saathi-ai-Seva

Saathi does a citizen's government life admin for them, over a phone call they don't pay for.

Filing one grievance at a block office costs a rural citizen about four hours door-to-door and a bus fare — a day's lost wages, spent on the chance of being heard. Every digital fix so far assumes a smartphone, a data pack and the ability to read a form. The people who need these schemes most have none of those.

So a citizen gives a missed call. Saathi rejects it instantly — free to them — and calls back within seconds, in Hindi. They can check scheme eligibility, file a grievance, or be transferred to the right department. WhatsApp is a second door for those who have it.

Three things make it different:

• We measure the saving, and don't grade our own homework. Elapsed time comes from Twilio's billing clock, not ours. RC-4471 · 4h 0m → 1m 38s · 99.3% faster
• Eligibility is computed, not looked up. A deterministic rules engine over 8 real central schemes — no LLM, because a pension decision has to be reproducible. And an unanswered question never disqualifies anyone.
• Saathi calls you back days later to check it was actually resolved. Most gov-tech stops at "complaint filed."

Built with Node.js, Twilio, WhatsApp Cloud API, Bhashini and AWS Polly.

Demo: https://giri-harsh.github.io/Saathi-AI-Seva/frontend/index.html
Control panel: https://saathi-ai-seva.onrender.com
Code: https://github.com/giri-harsh/Saathi-AI-Seva

Team Alt Ctrl Delete — Harsh Giri, Kamal Sharma

Notion : https://app.notion.com/p/Alt-Ctrl-Delete-Saathi-Ai-Seva-3a85a4448d84811581fdfc3e1c4a271a?source=copy_link