SAHAYAK

A real-time voice agent that lets citizens report civic issues — broken streetlights, water leakage, garbage collection, and similar municipal problems — by simply talking naturally in mixed Hindi/English, without navigating confusing government forms or portals. The agent asks only for missing details, confirms everything before submitting, creates a structured complaint with a reference number, and hands off to a human operator when it's uncertain or the citizen requests one, preserving full conversation context so nothing needs repeating. It's built for citizens who find government service portals hard to navigate — especially in regional/mixed-language, low-digital-literacy, or high-stress situations (e.g. utility outages) — where speaking naturally is far more accessible than filling out a form.