Support Agent

Support Agent turns one customer support email into a resolved case — automatically. It reads the email, classifies the issue (bug, billing, how-to) with a confidence score, searches a real Notion knowledge base for a grounded answer, and drafts a reply that cites only what it actually found never a guess. On human approval, it creates a real Jira ticket (for bugs) and sends the customer update via Resend or Gmail, logging every step to an audit trail.

The goal is to replace the manual grind of a support agent copy-pasting between Gmail, Notion, Jira, and email with a single guided flow while staying honest about failure: if nothing is found in the knowledge base or a ticket can't be created, the app says so plainly instead of fabricating an answer or an ID. Every integration (Gmail, Notion, Jira, GitHub, Resend) runs through Swytchcode's tool execution layer, so the AI model only ever produces text, it never holds a credential or calls a provider API directly.