ZORAmochi
Link to open source: https://github.com/Tanushree16062/ZORAmochi
Link to Live Project: https://zoramochi.netlify.app/
<div align="center">
# 🍡✨ ZORAmochi
**Autonomous AI Customer Support & R&D Escalation Engine**
[](https://python.org)
[](https://fastapi.tiangolo.com)
[](https://aistudio.google.com)
[]()
[](https://tailwindcss.com)
</div>
---
### 🚨 Problem Statement
Software support teams waste excessive manual effort answering repetitive user questions and manually re-formatting complex backend bug reports for developers, creating bottlenecks in customer resolution times.
### 💡 Solution
**ZORAmochi** is a dual-portal automated support platform that ingests incoming customer queries, tags them with unique tracking tokens (`REQ-XXXX`), and uses an AI solvability engine to route tier-1 fixes or package backend system crashes for engineering.
---
### ⚙️ System Workflow
```
[Customer Portal] ──► (POST /api/submit-query) ──► [FastAPI Core Engine]
│
┌──────────────┴──────────────┐
▼ ▼
[Gemini 1.5 Pro] [Swytchcode Routing]
├── Solvable (True) ├── Solved Bucket
└── Unsolvable (False) └── Critical R&D Draft
```
* **Token Generation:** Automatically assigns a unique tracking ID (`REQ-XXXX`) to every incoming query.
* **Tier-1 Resolution:** Evaluates user errors and drafts friendly, step-by-step resolution guides and prevention tips.
* **Critical R&D Escalation:** Detects unsolvable backend system bugs and packages them into structured technical escalation drafts for developers.
* **Kanban Management:** Displays request status across a 4-bucket layout (`Pending`, `In Process`, `Solved`, and `Critical R&D`).
---
### 🛠️ Tech Stack
| Layer | Technology | Function |
| :--- | :--- | :--- |
| **AI Intelligence** | Google AI Studio (Gemini 1.5 Pro) | Intent analysis, solvability evaluation & schema generation |
| **Orchestration** | Swytchcode APIs | Automated email dispatches & tool routing |
| **Backend API** | Python, FastAPI, Uvicorn | High-performance asynchronous REST endpoints |
| **Frontend UI** | HTML5, Tailwind CSS, JavaScript | Dual-portal responsive interface with pixel/pastel aesthetic |
---
<div align="center">
**Built with 💜 by Tanushree**
</div>................I made thus for 2 sections one for customer side sends their request or query and company/ai customer agent section who will be solving the query request .........if it is out of bound thend sent to R&D department .
