CusSuka

# AI Customer Support Knowledge Agent

An AI-powered customer support agent that understands incoming support emails, retrieves relevant company knowledge, determines the right resolution path, coordinates with engineering or business teams, creates Jira tickets, and drafts customer-facing updates.

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### Problem Statement

Customer support teams often need to read customer emails, understand the underlying issue, search company knowledge, determine the right team, create engineering tickets, communicate with internal teams, keep customers updated, and close cases.

This project automates that workflow using an AI agent connected to **Gmail, Notion, Jira, Resend, and GitHub**.

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### Objective

The agent handles the end-to-end support pipeline:
* **Email Processing:** Analyzes incoming customer emails to extract customer, product, issue, impact, and context.
* **Case Management:** Creates and tracks a unified support case ID.
* **Knowledge Retrieval:** Searches the Notion company knowledge base to resolve issues directly when approved knowledge is sufficient.
* **Classification & Routing:** Categorizes unresolved issues into Data Engineering, Data Science, Frontend, Middleware/API, or Business and identifies the relevant team and POC.
* **Integrations:** Automatically creates structured Jira tickets and references technical context from GitHub.
* **Communication:** Drafts actionable internal escalation emails and customer progress updates via Resend.
* **Lifecycle Tracking:** Tracks engineering responses, communicates resolutions with RCAs, and closes cases after validation.

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### Core Architecture & Workflow